• Full Time
  • Chicago

Website BCVSocial BCV

Hospitality's preferred social media partner

JOB DESCRIPTION

As a highly organized and detailed professional with a proven track record of client success, you are the key client experience lead and will oversee the delivery of all client materials. You possess in-depth knowledge of social and digital media and are adept at leveraging that knowledge/experience to manage teams to deliver high-quality work to clients. You can identify social strategies and marketing plans that will be successful in specific client goals and oversee the delivery of a successful plan. 

RESPONSIBILITIES

  • Act as the client champion; be their trusted partner + day-to-day lead for all aspects of their social marketing plan 
  • Demonstrate a deep and thorough understanding of each client’s business objectives and overarching marketing plans; understand how to bring sustained success via social media deliverables
  • Directly manage a hospitality client portfolio encompassing upwards of 30 accounts
  • Keep a consistent pulse on client’s business and be aware of all factors that influence it
  • Lead all monthly and ad hoc client calls and presentations, including the development of materials (call agendas, call recaps, etc.)
  • Identify areas to provide strategic value to client partners 
  • Develop consistent strategic materials for presentation to clients, including monthly reporting, campaign recaps, social strategies, industry insights, and quarterly business reviews
  • Together with dedicated Account Supervisor or Director, present materials to key clients as applicable
  • Oversee dedicated Account Executives and Junior Account Executives to ensure the production of extremely relevant, high-quality client deliverables
  • Uphold quality standards and execution of deliverables across all internal departments to produce effective strategic work optimized for the client’s goals and objectives, including Strategy, Creative, Media & Analytics, and Reporting
  • Oversee all social campaigns, ensuring the success of all creative development, media placements, analytics/reporting, any necessary recalibration, case study development 
  • Lead onsite content capture experiences, including planning, timelines, material development, client presentations, onsite execution, and post-capture asset oversight
  • Act as the day-to-day lead for new client relationships throughout the onboarding phase; responsible for the development and presentation of strategic materials
  • Provide direction and guidance to direct reports; act as a mentor to Account Executive team members 
  • Troubleshoot all client-related issues; determine optimal solutions for mitigation and continued partnership success and work together with dedicated internal team leads to ensure issues do not reoccur
  • Ensure the consistency and accuracy of all budget practices across dedicated client accounts, including accurate ad spend management and client billing/invoicing

 

QUALIFICATIONS

  • Bachelor’s degree required
  • 4+ years of experience in social media, brand, or digital marketing working on large scale social communication campaigns
  • Deep knowledge of social media tools and platforms, including Facebook, Instagram, Twitter, LinkedIn, Pinterest
  • Adept at performing in a fast-paced environment 
  • Strong experience developing and maintaining client relationships
  • Proven success managing a multi-client portfolio
  • Proven success working in a fast-paced environment and with other partner agencies
  • Demonstrated ability to handle conflict and crisis resolution with client teams
  • Demonstrated ability to manage large and complex projects and budgets 
  • Highly organized and able to handle multiple projects at once
  • Excellent written, verbal, and interpersonal communication skills
  • Proficiency in Microsoft Office, advanced proficiency in PowerPoint and other presentation platforms

DESIRED QUALITIES

  • Experience in identifying digital and social trends to showcase value-adds for clients
  • Knowledge of paid media and digital analytics 
  • Experience working with luxury and/or hospitality clientele a plus
  • Ability to travel, up to 50% throughout the year
  • Customer-obsessed approach 
  • Fast-paced thinking and drive
  • Entrepreneurial mindset 
  • Honest at all times
  • Excellence in every effort

To apply for this job email your details to mskroch@bcvevolve.com